Privacy Policy

Introduction

Welcome to 7zbd. This Privacy Policy explains how 7zbd ('we', 'us', or 'our') collects, processes, stores, and protects personal information provided by users ('you') who access or use the 7zbd online casino and sports betting platform at https://7zbd.club. We are committed to maintaining the confidentiality, integrity, and security of all personal data we handle.

By registering an account, accessing, or using 7zbd, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all residents of Bangladesh and elsewhere who access our services.

Information We Collect

We collect information in two primary ways: directly from you when you interact with our platform, and automatically through technical systems when you browse or use our services. The categories below outline exactly what we may collect and why.

Personal Information You Provide

• Full name, date of birth, and national ID or passport number (required for KYC verification)
• Email address and mobile phone number (used for account communication and two-factor authentication)
• Residential address, including district and division within Bangladesh
• Financial account details for deposits and withdrawals (bKash number, Nagad number, Rocket number, or bank account details)
• Support correspondence — messages, complaints, or queries you send to our customer care team

Automatically Collected Technical Data

• IP address, browser type, operating system, and device identifiers
• Pages visited, game sessions played, session duration, betting activity, and click patterns
• Cookie data and similar tracking technologies used to preserve session state and improve platform performance

How We Use Your Information

Your personal information is used exclusively for legitimate operational and legal purposes related to running the 7zbd platform. We do not sell your data to third-party marketers. Specific purposes include:

• Account registration, identity verification (KYC), and ongoing compliance with responsible gaming obligations
• Processing deposits, withdrawals, and payment reconciliation via bKash, Nagad, Rocket, Upay, and partner banks
• Providing personalised game recommendations, bonus offers, and promotional communications relevant to your activity
• Detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities
• Responding to customer support requests, resolving disputes, and improving our service quality
• Maintaining internal analytics and platform performance optimisation to deliver a smooth experience across mobile and desktop

KYC and Identity Verification

As part of our commitment to safe and fair play, 7zbd requires all users to complete a Know Your Customer (KYC) process before withdrawing funds. This involves submitting a government-issued photo ID (such as a National Identity Card, passport, or driving licence), a recent utility bill or bank statement confirming your address, and in some cases a selfie for facial verification.

KYC documents are stored securely with restricted access. They are used solely for identity verification and regulatory compliance purposes. 7zbd will never use your identity documents for marketing, share them with third parties for commercial gain, or retain them longer than necessary.

Payment and Financial Data

When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or any other supported payment method, 7zbd records transaction references, amounts, timestamps, and payment method identifiers. Full payment credentials (such as PIN numbers or full bank account numbers) are never stored on our servers — transactions are handled by our payment partners' secure gateways.

Financial transaction history is retained for a minimum of five years in accordance with standard financial record-keeping practices. This data may be reviewed internally for fraud prevention and dispute resolution, or disclosed to competent authorities if legally required.

Sharing and Disclosure of Your Data

7zbd does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Payment processors and gateway partners (bKash, Nagad, Rocket, partner banks) — solely to facilitate your transactions
• Identity verification and anti-fraud service providers engaged under strict data-processing agreements
• Competent government or regulatory authorities in Bangladesh when we are required to do so by applicable law, court order, or legal process
• Professional advisers — lawyers, auditors, and insurers — where strictly necessary and subject to confidentiality obligations

Any sharing with third-party service providers is governed by data-processing agreements that bind those parties to use your data only for the specified purpose and to maintain the same standard of protection we apply internally.

Cookies and Tracking Technologies

7zbd uses cookies — small text files stored in your browser — and similar client-side tracking technologies to maintain your login session, remember your preferences, and measure platform performance. Essential cookies are required for the site to function; you cannot opt out of these without stopping use of the platform. Non-essential analytics cookies help us understand aggregate usage patterns so we can improve our services.

You may manage non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality and user experience of certain features on the 7zbd platform.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Active account data is retained throughout the period your account remains open. If you request account closure, we will begin the data deletion process within 30 days, subject to our obligation to retain certain records for legal and compliance purposes.

Financial transaction records and KYC documentation may be retained for up to seven years after account closure to satisfy regulatory requirements. Anonymised or aggregated statistical data that does not identify any individual may be retained indefinitely for platform improvement purposes.

Your Rights Regarding Your Data

As a user of 7zbd, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your account username and a description of your request:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data
• Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations
• Right to object — you may object to processing of your data for direct marketing purposes at any time
• Right to data portability — you may request that we provide your data in a structured, machine-readable format

We will respond to all data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will inform you of the reason for the extension.

Security of Your Personal Data

7zbd implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure and access-controlled server environments, regular security assessments, and strict internal access controls based on the principle of least privilege.

While we take all reasonable steps to protect your information, no transmission over the internet or electronic storage system is completely secure. In the event of a data breach that materially affects your personal data, we will notify you promptly and take all necessary remedial action without undue delay.

Age Restriction

7zbd is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we discover that a user below the minimum age has registered, we will immediately suspend the account, delete associated personal data, and reverse any transactions where possible. If you have reason to believe that a minor has created an account on our platform, please contact us immediately at [email protected].

Updates to This Privacy Policy

7zbd reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will post the updated policy on this page with a revised effective date, and we will notify registered users via email or an in-platform notification.

Your continued use of 7zbd after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. If you do not agree with the changes, you must stop using the platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7zbd handles your personal data, our support team is available seven days a week to assist you. All privacy-related enquiries are handled with the highest level of confidentiality.